Shipping policy

Shipping Policy

At Deko Print, we are dedicated to providing high-quality promotional products that help elevate your brand. To ensure a seamless experience, please review our Shipping Policy below, which outlines our shipping procedures, timelines, and guidelines.

1. Order Processing Time

  • Standard Orders:

    • Processing Time: Orders are typically processed within [2-5 business days] after receipt.
    • Customization: For customized or personalized items, processing may take an additional [3-7 business days] depending on the complexity of the design.

  • Rush Orders:

    • Processing Time: Rush orders can be processed within [1-2 business days] for an additional fee.
    • Eligibility: Availability of rush processing depends on product type and order size.

2. Shipping Methods & Carriers

We partner with reliable shipping carriers to ensure your orders are delivered promptly and safely. Available shipping methods include:

  • Standard Shipping:

    • Carrier: [e.g., UPS, FedEx, USPS]
    • Delivery Time: [5-7 business days]
    • Tracking: Yes

  • Expedited Shipping:

    • Carrier: [e.g., UPS, FedEx]
    • Delivery Time: [2-3 business days]
    • Tracking: Yes

  • Overnight Shipping:

    • Carrier: [e.g., UPS Next Day Air, FedEx Overnight]
    • Delivery Time: Next business day
    • Tracking: Yes

  • International Shipping:

    • Carrier: [e.g., DHL, FedEx International]
    • Delivery Time: [7-14 business days]
    • Tracking: Yes

3. Shipping Rates

Shipping costs are calculated based on the following factors:

  • Order Weight & Dimensions: Heavier and larger orders incur higher shipping fees.
  • Shipping Method: Faster shipping options are priced higher.
  • Destination: International shipping rates vary based on the destination country.

Note: Free shipping is available for orders over $199.

4. International Shipping

We proudly ship to many countries worldwide. Please be aware of the following:

  • Customs Duties & Taxes: International customers are responsible for any customs duties, taxes, or fees imposed by their country's government.
  • Shipping Restrictions: Certain products may be restricted or prohibited in specific countries. Please verify with your local customs office before placing an order.
  • Delivery Time: International shipments may take [7-14 business days] depending on the destination.

5. Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number and a link to track your package online. You can monitor the status of your shipment through the carrier’s website.

6. Shipping Address Accuracy

To prevent delays or delivery issues:

  • Ensure Accuracy: Please double-check your shipping address for accuracy before completing your order.
  • Incorrect Addresses: [Your Company Name] is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • Address Changes: If you need to change your shipping address after placing an order, contact our Customer Service team within [X] hours of your order placement. We will do our best to accommodate your request.

7. Damaged or Lost Packages

Your satisfaction is our priority. In the event that your package is damaged or lost during transit:

  • Damaged Items:

    • Action: Contact us immediately upon receipt of damaged goods.
    • Resolution: We will arrange for replacement items or issue a refund as appropriate.

  • Lost Packages:

    • Action: Notify us within 7 days if your package has not arrived.
    • Resolution: We will work with the carrier to locate your package or resend your order.

8. Shipping Delays

While we strive to adhere to our shipping timelines, unforeseen circumstances may cause delays, including:

  • Weather Conditions
  • Carrier Delays
  • High Order Volumes
  • Customs Processing (for International Orders)

We appreciate your understanding and patience in such instances. We will keep you informed of any significant delays affecting your order.

9. Expedited Shipping Options

For customers needing faster delivery, we offer expedited shipping options at an additional cost. Please select your preferred expedited shipping method during checkout.

10. Returns & Exchanges

Please refer to our Returns & Exchanges Policy for information on returning or exchanging items. Note that shipping costs for returns may apply unless the return is due to our error or a defective product.

11. Contact Us

If you have any questions or need assistance regarding our Shipping Policy, please reach out to our Customer Service team:

  • Email: sales@dekoprintus.com
  • Phone: 956-270-4752
  • Address: 2102 N McColl Rd ste. C

12. Policy Updates

Deko Print reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our shipping practices.